Our Return Policy.
We stand behind every product we produce. Our return policy is designed to protect you from genuine production errors while being transparent about the nature of custom-printed goods.
Important: Once printing is successfully completed and the item matches your approved proof, it is not eligible for return. This is the nature of custom, made-to-order manufacturing.
Custom Manufacturing
Every order is manufactured specifically for you. We begin sourcing materials, configuring machinery, and allocating production time the moment your proof is approved.
Quality Guarantee
We guarantee every item matches the approved digital proof. If a defect occurs on our end, we will replace or refund — no questions asked.
24-Hour Damage Window
Report any delivery damage within 24 hours of receipt with photographic evidence to be eligible for a replacement or credit.
What Is & Isn't Eligible
We've tried to be as clear as possible. Please read carefully before placing an order.
Eligible for Return / Replacement
Printing defect or damage caused during production (e.g., misprint, ink smear, torn substrate)
Order shipped does not match what was approved by the customer at the proof stage
Significant color deviation beyond ±10% Delta-E from approved digital proof (on calibrated screens)
Incorrect item type or quantity shipped compared to your confirmed invoice
Structural defect in packaging (box collapse, broken magnetic closure, etc.)
Not Eligible for Return
Orders where printing has been successfully completed to the approved digital proof
Change of mind, personal preference, or design changes after production begins
Minor color variation due to differences between screen display and physical print media (inherent in all printing)
Typos, errors, or design mistakes present in the file you approved before production
Damage caused during delivery when proof-of-damage is not reported within 24 hours of receipt
Custom or personalized items (invitations, name cards, bespoke packaging) once production is complete
Digital files, design exports, or any non-physical product deliverables
The Return Process
Contact Us Within 24 Hours
Email thenimantran.com@gmail.com with your order number, a clear description of the issue, and photographic evidence of the defect or damage.
We Review Your Claim
Our quality team reviews your submission within 1–2 business days. We may request additional photos or information to properly assess your claim.
Claim Decision & Resolution
If your claim is approved, we will offer a like-for-like replacement or a full refund to your original payment method.
Return Shipping (if required)
For certain claims we may require the defective item to be returned to our Banaras facility before issuing a replacement. We will provide a prepaid shipping label for verified defect claims.
Frequently Asked Questions
Can I cancel my order after placing it?
Orders can be cancelled free of charge within 60 minutes of placement, provided production has not started. Once production begins, cancellations are not accepted as resources and materials have already been allocated to your job.
What if I notice a design error after approval?
Unfortunately, we cannot accept returns or re-prints for errors in design files that the customer has reviewed and approved. This is why we encourage thorough review of your proof PDF before confirming production.
My delivery arrived damaged — what should I do?
Please photograph the damaged item and its packaging within 24 hours of delivery, then email us at thenimantran.com@gmail.com with your order number and the photos.
How long does the return/replacement process take?
Once we receive and verify a valid return claim, we process replacements within 3–7 business days. Refunds are processed within 7–10 business days after verification.
Is there a charge for return shipping?
For verified production defects or incorrect orders on our side, we cover the return shipping cost. For other eligible returns, the customer is responsible for shipping the item back to our facility in Banaras.
Need Help With a Return?
Our support team responds to all return queries within 24 hours.